We are committed to providing a premier level of customer service to Owners & Trainers.
Day to day, we aim to provide competitive racing reflecting the needs of the majority of Owners, Trainers and the horse population. We support this by staging 'feature' days, with attractive levels of prize money and higher rated races.
A continual programme of capital investment and modern equipment purchase ensures the best possible racing surface for horses.
GOING THE EXTRA MILE...
Trainers receive going reports at entry and declaration stages by text message.
Owners & Trainers have their own private car park which is clearly signposted and patrolled to ensure exits are always clear. The car park is located opposite Brandling House.
Owners and Trainers can collect their badges from the Owners and Trainers desk located in Brandling House. A minimum of six complimentary badges are given to single Ownerships and up to eight badges for partnerships or syndicates. Additional badges are available for ¬£10 (non-festival fixtures). Discounts are also offered for festival race days. Please contact the Racecourse Office for details on 0191 236 20 20.
Stable staff canteens are clean, well-equipped, and offer affordable catering.
OWNERS & TRAINERS BAR
The Owners and Trainers Bar is located in Brandling House close to the badge collection desk. A complimentary tea or coffee is provided on arrival.
Each bar is of good size and well furnished, offers a range of refreshments, and has a large plasma screen for viewing races and a Tote facility. Owners and Trainers can dine in the racecourse restaurant (subject to availability) at a discounted price. Please call the racecourse office at declarations stage to enquire about booking a table. There is limited availability on the day therefore we recommend booking in advance where possible.
The racing colors of Owners with regular runners at the course are displayed within the bar area.
Each racecourse provides a clearly signposted external viewing area for Owners and Trainers.
Winning Owners are presented with a digital photograph of their horse, taken on the day, a DVD of their race and are taken for a celebratory drink. Additional DVDs can be purchased by the Owners if required.
Where a racecourse is, for any reason, unable to fulfil any part of the Policy, it will make this clear in the Raceday Information Sheet - available at the Owners & Trainers entrance.
Customer Comment Cards are available in the Owners & Trainers Bar - we welcome your feedback.f