FAQs

Online tickets remain open before and during each fixture and can be used to purchase tickets on the day of racing.

Yes! Book your ticket within 48 hours of the fixture to get a discount.

For 2021 fixtures, we offer an extra £2 discount on tickets when 10 plus are booked online in one transaction. This discount is automatically applied at the checkout.

Yes! Online tickets remain open during each fixture and can be used to purchase tickets on the day of racing. You can also buy a ticket on the gate via card payment only. 

All tickets will be sent via email. This includes tickets for restaurant and hospitality bookings. You will receive your ticket(s) two weeks before the fixture you are due to attend. If you’ve booked your tickets within two weeks of the fixture, these will be sent immediately. Sometimes these can land in your junk folder so please check before getting in touch.

Unless at the request of the racecourse (for example carers tickets), there is no longer an on the day ticket collection option. All tickets can only be sent via email.

No, we can scan e-tickets off mobile devices (mobile phones & tablets). If you wish to print them off and bring them along in paper format this is fine.

Once purchased, refunds or transfers on tickets and any other online purchases will only be available in the case of fixture abandonment, event cancellations or if you are unable to attend due to Coronavirus under the ‘Book With Confidence’ promise and not for any other reason. 
Please see our terms and conditions of entry for full details.

Space permitting, you can upgrade your ticket to another enclosure on the day. Please visit the racecourse office.

We welcome children and families. Children 17 and under go free to the races when accompanied by an adult (some exclusions apply for Festival fixtures and Live After Racing events).  You’ll need to select a child ticket when making your booking. 

• Simply visit https://www.arenaracingcompany.co.uk/racing/horse-racing/our-racecourses/ 
• Select the racecourse you'd like to visit. 
• Browse through the racecourse's fixtures and choose the date you'd like to attend. 
• Select the ticket, restaurant or hospitality that you'd like to buy and add this to your basket. 
• At the checkout, enter your unique Gift Voucher code for full or part payment in the 'Add Gift Voucher Code' field. 
• Any balance left will be credited to your account to use at a future event 
• Your ticket(s) will be emailed to you  

Rewards4Racing is the sport’s award-winning rewards programme, presenting racegoers with fantastic opportunities to enjoy unforgettable racing experiences for less. With Rewards4Racing, you can collect points when shopping online with over 4,000 retail partners, and you can also collect points on all of your sports bets with four betting partners. If you don't have an account with bet365, Betfair, Betfred or Coral, you can sign up via the Rewards4Racing website and deposit today to collect an extra £20 worth of points. 

All tickets are currently only available in advance and have our advance discount applied. There are currently no additional discounts available for concessions or students.

Customers who wish to redeem vouchers from third-parties must redeem these at least two weeks before the fixture they wish to attend.

Typically, gates open two hours before the first race. For feature and festival fixtures, gates may open earlier. 
Check the what’s on fixture page for the date you’re attending for the most up-to-date time, as race times are subject to change. 

Races will take place at different times and can also change last minute, so please check your specific fixture. 

Typically, the racecourse, along with bars and food outlets, will close shortly after the last race. For Live After Racing nights or themed racenights with music after racing, the live act will perform for an hour to 90 minutes after the last race and the racecourse will close shortly after the performance. 

Check the what’s on fixture page for the date you’re attending for the most up-to-date times.  

Although not mandatory, we advise all staff and customers to carry out a Lateral Flow test before attending fixtures and events. Please do not attend if you have any COVID 19 symptoms and get a PCR Test straight away.

Only visitors attending fixtures with crowds of more than 4,000 will be required to provide a Covid Pass. Currently, a Covid Pass isn’t required for any upcoming fixture as we will ensure these fixtures will not go over the 4,000 capacity.

Children aged under 16 are exempt and do not need to provide a Covid Pass.

At this stage, there will not be a testing facility available at the racecourse

Face masks are recommended to be worn in all inside and crowded areas. These are no longer mandatory but are recommended for the safety of your fellow racegoers. 

Most racegoers choose a smart casual outfit when attending the races and we discourage sportswear and ripped jeans. There are more formal dress codes in place for some of our premier ticket options as well as hospitality and restaurant packages. Please click here to view our dress code. 

You can find full details of how to get to the racecourse by car, air, train and bus on our Get Here page. Alternatively, you can find the full address on our Contact Us page.

Yes, absolutely. We welcome coach groups to the racecourse.  On arrival, coaches will be directed to our allocated coach parking.  

There is ample free parking available onsite for all raceday and event guests. Owners, Trainers and Jockeys have a dedicated car park, opposite the main entrance. Disabled parking is also located in close proximity to the racecourse entrance.

Please use the East Gate for all entry.

We’ve been certified by Visit England as ‘Good To Go’, meaning you can be confident that we are taking your safety seriously and are following the latest advice and guidance. Find out about the measures in place to welcome you back racing. 

You’ll always be able to grab a drink and bite to eat when you come racing.  Different bars and food outlets will be available depending on how busy the fixture is likely to be. 

Picnics can be eaten in the designated picnic area, with the exception of alcohol and soft drinks. There are plenty of outlets available where can purchase a variety of food and drink.

No alcohol can be brought into the racecourse. There will be a range of bars open selling a variety of alcoholic and non-alcoholic drinks.

Barbecues are not allowed to be used at the racecourse.

We do all we can to ensure our visitors enjoy their day. This includes making our venue an easily accessible place and adding in extra features to make guests comfortable wherever possible. Click here for more information.

Carers will receive free admission to the racecourse when accompanying a paying disabled guest.   

Carer tickets can be collected from the racecourse office on the fixture when proof of disability is provided (e.g. a Blue Badge (with accompanying photo ID), Disability Living Allowance, Personal Independence Payment or signed letter from GP (with accompanying photo ID).) 

Please email info@newcastle-racecourse.co.uk at least 24 hours in advance with your name and details of the fixture you wish to attend to arrange these tickets. Subject to availability.  

All Wheelchair users have access to a viewing platform to watch the racing, which is situated by the Parade Ring.

Betting at the horse racing is a time-honoured tradition. If you wish to join in, there are a number of places across the racecourse where you can place a bet – either with the tote, which is a pool betting option (similar to the lottery) or with the on-course bookmakers. 
Find out more about betting at the racecourse. 

Yes – bookmakers will still accept cash and some will also accept debit cards. There are no cash machines on the racecourse so if cash is your preferred method then please ensure you bring this with you. 

No – There are no cash machines on site. All catering and bars accept debit or credit card payments only. The tote, along with bookmakers do accept cash payment and some may also accept debit card payments (no credit cards).

All bars and food outlets are cashless and will be accepting card and contactless payments only. However bookmakers and the tote will still accept cash payments. As there are no cash machines on the racecourse, please bring cash with you if this is your preferred payment method with bookmakers. 

Unless you have booked a ticket with a reserved seat included, a restaurant package or hospitality option, there is only limited seating available across the racecourse and the majority will be outside.

Chairs will not be allowed to be brought into the racecourse during weekend fixtures, unless for medical reasons. For all other fixtures, we take a pragmatic approach and allow chairs into the racecourse when crowd size allows. This is always at the discretion of the safety officer on the day.

Smoking is permitted in the allocated smoking rings across the racecourse. Smoking is not permitted in the grandstands.

Our brand-new app is coming! More details will be available shortly.

There are numerous places nearby that we’d recommend. Visit our ‘Where To Stay’ page or visit the local tourism website for options and availability.

For turf tracks, the amount of rainfall will impact the ‘Going’ at the racecourse. Simply put, this is the condition of the racing surface and how ‘hard’ or ‘soft’ the ground is. Different horses enjoy different ground conditions and therefore the going reports are vital for a horse’s trainer and owner in deciding when and where a horse should run.  

The health and safety of all participants and horses is our top priority. If the racing surface is deemed unraceable (this could be due to waterlogging, frozen surfaces or even too hard a surface) or extreme weather conditions are unsafe, a fixture will be abandoned. If this happens, customers will be alerted and the information will be available immediately on our website – there is no need to call. 
Full or partial refunds will be automatically provided according to our refund policy, available on our terms and conditions of entry.  

With the exception of Guide Dogs of the Blind and other Assistance Dogs, dogs are not permitted to enter the racecourse. In the interests of animal welfare, no dogs are permitted to be left in cars and we politely request that all dogs are left at home.

At all meetings we ask you to ensure that no flash photography takes place near the horses.  
Otherwise, you are welcome to take photographs for personal non-commercial use only. During live music and entertainment, the artists' management retain all image rights. Any photographer that is felt to be impeding or contravening these rights without accreditation and prior written consent will be requested to leave the premises.  
You cannot take images for commercial purposes without prior permission from the racecourse and provision of press accreditation.   

Note 
Professional filming and photography takes place here at the racecourse for various publications and broadcasting and race goers (including families) consent to being filmed, photographed and otherwise recorded by the Racecourse or any authorised third-party. By entering the racecourse, you accept our terms and conditions of entry, which authorised by the Racecourse the right to broadcast, publish, licence and use any photographs, film, recordings or images of you without payment or other compensation in any promotional literature produced by Arena Racing Company. Full copies of our Terms & Conditions are available here.